We removed java applets from our remote connect with the release of firmware V8.0.62

IMPORTANT FIRMWARE NOTE

You may have heard or noticed that this piece of outdated, insecure web infrastructure (the Java Applet) has been phased out by Google Chrome, Mozilla, Microsoft Edge, Oracle, and others.

Please update the firmware for your AllSync®IQ, SiteSync®IQ and Remote Transmitter units. You’ll see an updated look, some additional features and you may notice an increase in performance.

Note: Remote Connect features are optimized when using Google Chrome.

YOU MAY NEED TO TAKE THESE STEPS BEFORE UPDATING TO THE CURRENT FIRMWARE:

Remove Java Trace and Log Files as well as Cached Applications and Applets:

1. Open the Java Control Panel (Windows Control Panel -> Programs -> Java)
2. Click on the Settings button under Temporary Internet Files to bring up the Temporary Files Settings window
3. In the Temporary Files Settings window , click on the Delete Files button to bring up the Delete Files and Applications window
4. In the Delete Files and Applications window, select Trace and Log Files and Cached Application and Applet files
5. Click OK in the Delete Files and Applications window
6. Click OK in the Temporary Files Settings window
7. Click OK in the Java Control Panel window

Add IP to exception list:

1. Open the Java Control Panel (Windows Control Panel -> Programs -> Java)
2. Click on the Security Tab in the Java Control Panel window
3. Click on the Edit Site List button
4. Click the Add button in the Exception Site List window
5. Enter http://xxx.xxx.xxx.xxx, where the “xxx.xxx.xxx.xxx” is the IP address of your SiteSync IQ, AllSync IQ, or Remote Transmitter – No preceding zeros are needed (i.e. 192.168.10.5)
6. Click the OK button in the Exception Site List window, then click the Continue button in the Security Warning window
7. Click the OK button in the Java Control Panel

If you have completed these steps, you should be ready to update your firmware.  Search Now for the Latest Firmware

For more detailed instructions, Download These Steps (PDF)